Return & Cancellation Policy

At TheRecall.in, we strive to ensure that you are completely satisfied with your purchase. However, if you wish to return or cancel an order, please read through our Return & Cancellation Policy below.

1. Cancellations

  • Cancellation by Customer:

    • You can cancel your order within 24 hours of placing it. To cancel your order, please contact us at support@therecall.in with your order number.
    • Orders that have already been processed, dispatched, or delivered cannot be canceled.

  • Cancellation by TheRecall.in:

    • We reserve the right to cancel an order at any time due to reasons such as product unavailability, payment issues, or other unforeseen circumstances.
    • If we cancel your order, we will notify you and provide a full refund to your original payment method.

2. Returns

  • Eligibility for Returns:

    • We accept returns within 15 days from the date of delivery.
    • To be eligible for a return, the product must be unused, unworn, and in new condition with all original packaging and tags intact.

  • Non-returnable Items:

    • Items such as intimate wear, socks, and customized products are non-returnable.
    • Sale or discounted items may not be eligible for returns unless defective.

  • How to Return:

    • To initiate a return, please contact us at support@therecall.in with your order details and reason for return.
    • We will guide you through the return process and may provide a prepaid return shipping label if applicable.

3. Refunds

  • Processing Refunds:

    • Once the returned product is received and inspected, we will initiate the refund process. Refunds will be processed within 7-10 business days.
    • The refund will be issued to the original payment method. Please note that it may take additional time for the amount to reflect in your account depending on your bank or payment provider.

  • Exceptions:

    • If the product is found to be defective, damaged, or incorrect, we will provide a full refund or an exchange, based on your preference.

4. Exchanges

  • Currently, we do not offer direct exchanges. If you would like to exchange an item, please return the original product and place a new order for the desired item.

5. Shipping Costs

  • Return Shipping:
    • Return shipping costs will be borne by the customer, unless the item is defective, damaged, or incorrectly shipped.
  • Original Shipping Fees:
    • The original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

6. Contact Us

If you have any questions or need assistance with a return or cancellation, please reach out to our customer support team at support@therecall.in. We are here to help!