Return & Refund Policy

At TheRecall.in, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure a hassle-free experience. Please read the details below for more information.

Returns

• Eligibility for Returns:

  • You may return the product within 15 days from the date of delivery.
  • To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should also be in its original packaging with all tags intact.

• Non-Returnable Items:

  • Items marked as "non-returnable" or "final sale" at the time of purchase cannot be returned or exchanged. These items include, but are not limited to, personal care products, undergarments, and items that have been altered or customized.

• How to Return:

  • To initiate a return, please contact our customer service team at support@therecall.in with your order number and the reason for the return.
  • We will guide you through the return process and provide you with a return shipping label.
  • Please ensure that the product is packed securely for the return shipment.

Refunds

• Processing Refunds:

  • Once we receive your returned item and confirm its condition, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.

• Refund Exceptions:

  • In case of a damaged or defective product, we will offer a full refund or exchange, depending on your preference.
  • If the product does not meet the return eligibility criteria (used, damaged, or missing parts), we may not be able to process the refund.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, we recommend that you return the original product for a refund and place a new order for the desired item.

Shipping Costs

• Return Shipping: The cost of return shipping will be borne by the customer unless the item is defective or damaged upon arrival.
• Original Shipping Costs: Original shipping fees are non-refundable unless the product is defective, damaged, or incorrect.

Contact Us

If you have any questions or need assistance with a return or refund, please feel free to reach out to our customer support team at support@therecall.in. We are here to help!